Privacy Policy

Last updated: 05/29/2023

Nucleum Softwares Ltda ("We", "Us", or "neoSVG") values the privacy of our users and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, application, or any other services provided by neoSVG (collectively, the "Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

By using the Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

1. Information We Collect

   We may collect the following types of information when you use our Services:

   1.1. Personal Information: This includes your name, email address, phone number, company name, and any other information you provide when creating an account or communicating with us.

   1.2. Billing Information: If you choose to subscribe to our paid plans, we may collect your payment information, such as credit card details, billing address, and related information.

   1.3. Usage Information: We may collect information about your usage of our Services, including the features you use, the pages you visit, and the actions you take.

   1.4. Device and Technical Information: We may collect information about the device and software you use to access our Services, such as your IP address, browser type, operating system, and other related technical information.

   1.5. Cookies and Tracking: We may use cookies, beacons, tags, scripts, and other similar technologies to collect and track information about your use of our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

   We may use the information we collect for various purposes, including to:

   2.1. Provide, maintain, and improve our Services.

   2.2. Communicate with you and respond to your inquiries.

   2.3. Process transactions and send you related information.

   2.4. Personalize your experience with our Services and provide content tailored to your interests.

   2.5. Monitor and analyze trends, usage, and activities in connection with our Services.

   2.6. Detect, investigate, and prevent fraudulent transactions and other illegal activities.

   2.7. Enforce our Terms of Service and comply with applicable laws and regulations.

   2.8. For Marketing purposes: With your consent, we may use your personal data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

3. How We Share Your Information

   We may share your information in the following circumstances:

   3.1. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, customer support, and analytics.

   3.2. Legal Requirements: We may disclose your information if required to do so by law or in a good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, protect the personal safety of users of our Services, or protect against legal liability.

   3.3. Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another party. This party could be a company, individual, or other entity.

4. Security

   We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

5. Third-Party Links

   Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. If you click on a third-party link, you will be directed to that third party's website or service. We encourage you to review the privacy policy of every website or service you visit.

6. Children's Privacy

   Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our records. If you become aware that a child has provided us with personal information, please contact us immediately.

7. International Transfers

   Your personal information may be transferred to, stored, and processed in countries other than the one in which you reside. By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than those in your country.

8. Changes to This Privacy Policy

   We may update our Privacy Policy from time to time. We can notify you of any changes by posting the new Privacy Policy on our website and updating the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on our website.

9. Your Rights and Choices

   Depending on your jurisdiction, you may have certain rights concerning your personal information. These rights may include:

   9.1. The right to access: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.

   9.2. The right to rectification: If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to request that we correct or complete it.

   9.3. The right to erasure (also known as the 'right to be forgotten'): You can delete your account and the personal information we hold about you at any time. To do this, simply go to the account settings on our platform and follow the instructions for account deletion. Please note that some residual data may remain in our records for legal and compliance purposes.

10. Account Deletion

    We value your privacy and are committed to safeguarding your personal data. If you wish to delete your account, you can do so easily by visiting the account deletion page within our platform. Upon receiving your request, we will promptly delete your account. Please note that some of your data may be required to be retained under certain circumstances, such as for legal or compliance purposes. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

11. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our contact page.

    We make every effort to honor your privacy requests promptly and accurately. However, there may be circumstances where, due to technical issues or other factors, your initial request regarding your privacy rights, such as opting out of marketing communications, might not be processed as intended. If you believe that your initial request has not been fulfilled, please feel free to resubmit your request. We appreciate your understanding and patience, and we commit to addressing your concerns as quickly as possible upon resubmission.